IT Service Ops Engineer - Windows @ Southborough, MA

Hi Associate,

 

Hope you are doing good.

 

I have urgent  requirement kindly let me know if you have any resource available. 

 

IT Service Ops Engineer - Windows

Southborough, MA

12+ Months Contract

 

GENERAL SUMMARY

Provides expertise to ensure holistic support, proactive monitoring, and overall health of IT applications, IT tools, infrastructure (hardware, data, software), security, information access, system performance and data integrity. Utilizes appropriate IT tools to resolve issues within global, complex technical, business- and mission-critical environments. Is deemed a subject-matter expert in more than one technical disciplines. Recognizes recurring problems and proactively works cross-functionally and inter-departmentally throughout EMC to recommend solutions and process improvements. Works with other IT groups, vendors, and business units to lead, monitor and resolve system outages

PRINCIPAL DUTIES AND RESPONSIBILITIES

•           Troubleshoots low-to-moderate technical problems within acceptable service levels, often with assistance from teammates. Observes senior staff in more complex troubleshooting situations.

•           Communicates primarily within functional teams to provide problem resolution updates. Strives to understand and leverages technical and incident communication structure.

•           Utilizes internal resources and teammates to investigate technology and comprehend procedures. Monitors and reacts to output from tools and monitoring systems and applies information to outages and process improvement projects.

•           Reviews and analyzes company-specific and industry knowledge to build knowledgebase. May contribute to documentation and knowledge bases.

•           Works on tasks that are single-threaded, may work on multiple incidents or projects simultaneously depending on complexity. Typically receives confirmation from more senior team members to move forward with complex system changes. May assist in problem recreation and root-cause analysis with senior staff.

•           Adheres to standards, documented procedures, and technical improvements that are already established and implemented. Properly escalates more complex instances to more senior team members.

 

Technical Skills

Microsoft Windows server support (2003/2008/2012) including OS patching, upgrades, troubleshooting.  Familiarity with scripting (Powershell). Management of IIS including certificates. Vmware virtualization experience. Management of Citrix environment.

Other

Strong technical aptitude. Able to adapt to change. Problem solving skills. Sense of urgency. Troubleshooting skills. Customer Service skill. Communication skills.

Education Required:  Bachelors (Technical)

Experience Required:      2+ Years

Physical Requirements: No

 

Jacob Wilson

SPAR Information Systems

Phone: 201 528 5307 x 320

Direct: 201 528 5320

Fax : 201 528 5301

Email : jacobwilsoncat@gmail.com

www.sparinfosys.com

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