Hope you are doing good.
I have urgent requirement kindly let me know if you have any resource available.
Title: Service Catalog Process Consultant
Location :: Des Moines, IA
12+ Months Contract
Description
The Service Catalog Process Consultant is responsible for defining services and their relationships from inputs received from client stakeholders through workshops and meetings. The person would be expected to handle stakeholders in executive roles as well as middle and senior management with ease. The role requires excellent stakeholder management and presentation skills and very good understanding of all ITIL processes, having worked in similar environments and implemented processes prior to this.
Responsibilities
• Provide an overview of ITIL and the Service Catalog process to business stakeholders as necessary.
• Schedule and conduct meetings/workshops with client stakeholders to gather inputs for defining a service catalog
• Develop project plans, staffing requirements
• Negotiate and/or provide suggestions and recommendations based on best practices as needed.
• Actively participate in translating these requirements into ServiceNow
• Manage the team of analysts and/or developers working on the process
• Define and document process flows, policies, etc.
• Define and document Metrics and KPIs for the process.
Skills
• Excellent communication skills, both written and speaking
• Excellent negotiation skills and the ability to say no to senior stakeholders if required
• ITIL certified (at least at an intermediate level in Service Design)
• Previous experience implementing Service Catalog and/or any other ITIL process
• At least 10 years of industry experience and at least 5 years of that in service management, having worked with multiple clients
• Overall knowledge of infrastructure / IT systems and components
• Knowledge in ServiceNow and/or any other ITSM ticketing tool
• Ability to maintain a positive working relationship with stakeholders and team mates
Jacob Wilson
SPAR Information Systems
Fax : 201 528 5301
Email : jacobwilsoncat@gmail.com
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